Octave Realty Group Pty Ltd (we, us, our) is committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) set out in the Act.
This Policy applies to all your dealings with us, whether in person, by telephone, email, correspondence, or through our website and social media platforms.
The purpose of this Policy is to explain how and when we collect, use, disclose, store and otherwise handle personal information; and to tell you how you can access your information, seek corrections, or make a complaint.
We collect personal information that is reasonably necessary for, or directly related to, the services we provide. The types of personal information we generally collect include:
We will not ordinarily ask you to provide sensitive information. If sensitive information is incidentally disclosed (for example, a property requirement that reveals a health condition), we will only collect and use it where reasonably necessary and where you have consented, or where we are required or authorised by law to do so.
Where it is lawful and practical, you may deal with us anonymously or under a pseudonym. However, where documents are required by government agencies, financial institutions or as part of a transaction, accurate identification is essential.
We collect personal information directly from you wherever reasonable and practicable. This may occur when you:
We may also collect personal information from third parties or publicly available sources, including credit reporting agencies, your legal advisers, past lessors or property managers, tenancy databases, and real estate listing platforms such as realestate.com.au and Domain.
Our website may collect information automatically including your IP address, browser type, access times and referring website addresses. This information is used to operate and improve our website and services.
If we receive personal information that we did not solicit and could not have lawfully collected, we will destroy or de-identify it as soon as reasonably practicable.
We collect and use your personal information to:
We will not use your personal information for any purpose that you would not reasonably expect.
In the course of providing services to you, we may disclose your personal information to:
We will only use and disclose personal information for the primary purpose for which it was collected, or for purposes directly related to our functions and activities.
We do not sell, rent or lease your personal information to any third party for marketing purposes.
You may opt out of receiving direct marketing communications from us at any time by contacting us using the details below or by clicking the unsubscribe link in any of our communications.
Some of our service providers, including Netlify and Google, may store or process data outside Australia. These providers maintain their own privacy and security standards consistent with applicable law. By using our website and services, you consent to your information being handled in this manner where applicable.
We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:
When personal information is no longer needed for any purpose, including legal obligations, we will take reasonable steps to destroy or de-identify it.
While we take these precautions, we cannot guarantee the security of information transmitted over the internet. Any information transmitted to us online is done so at your own risk.
Our website may use cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that allow us to recognise your browser across sessions.
We may also collect analytics data through Google Analytics. This information is used to assess website performance and improve our online presence. Our cookies do not collect personally identifiable information.
You can disable cookies through your browser settings at any time. Doing so may affect some functionality of the website.
You may request access to personal information that we hold about you at any time. We will acknowledge your request within 10 business days and provide access within a reasonable timeframe thereafter. You will need to verify your identity before access is granted.
We may charge a reasonable fee to cover administrative costs in providing access but will not charge for the request itself or for making corrections.
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
In limited circumstances we may refuse access or correction, including where granting access would interfere with the privacy of another person, would be unlawful, or where other grounds under the Act apply. If we refuse, we will provide written reasons and information about how to make a complaint.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will always be available on our website with the date it was last updated.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
Octave Realty Group Pty Ltd
148 Brunswick Street, Fortitude Valley QLD 4006 (by appointment only)
Email: info@octaverealty.com.au
Phone: 0420 620 515 | (07) 3184 7993
If you believe we have breached the Australian Privacy Principles, you are entitled to make a complaint to us using the contact details above. We will acknowledge receipt of your complaint within 2 business days and aim to resolve it within 20 business days.
If you are not satisfied with how we have handled your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Website: www.oaic.gov.au
This policy will be reviewed at least annually, and following any significant changes to our systems, operations or applicable legislation.