Last updated: 17 September 2026
 

Octave Realty Group Pty Ltd  is committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.

This Privacy Policy explains how we collect, hold, use and disclose personal information, your privacy rights, and how you can contact us regarding your privacy.

When we handle personal information, we aim to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.
 

1. Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Personal information may include:

• Your name

• Residential or postal address

• Telephone number

• Email address

• Date of birth

• Identification information

• Employment information

• Property ownership information

• Property preferences

• Financial information where relevant to a property transaction or service

• Banking information where required to provide our services

• Information relating to your property

• Communications and correspondence with us

• Photographs, video or other images where relevant

• Information required to verify your identity

• Information required to comply with applicable laws

• Information about your preferences regarding our properties and services

Sensitive information is a special category of personal information under the Privacy Act 1988 (Cth) and may include information relating to racial or ethnic origin, political opinions, religious beliefs, health information, sexual orientation and criminal records.

We generally do not collect sensitive information unless it is reasonably necessary and permitted or required by law.
 

2. Collection of Personal Information

We may collect and hold personal information about individuals who:

• Purchase, or express an interest in purchasing, property

• Sell or express an interest in selling property

• Lease or express an interest in leasing property

• Own or invest in property

• Engage us for property management services

• Register for property alerts or updates

• Subscribe to newsletters or marketing communications

• Enquire about new developments or off-the-plan property

• Attend property inspections or appointments

• Contact us through our website, telephone, email or social media

• Provide services to Octave Realty

• Apply for employment or work with us

• Otherwise interact with Octave Realty

We only seek to collect personal information that is reasonably necessary for our business functions and activities.

The information we collect will depend on the nature of our dealings with you.
 

Information may include:

• Information that identifies you, such as your name, address and contact details

• Information reasonably required to verify your identity

• Information required to comply with legal and regulatory obligations

• Information relating to your property ownership or transaction

• Financial information where reasonably required for a service or transaction

• Your property preferences, including preferred location, property type and budget

• Information about your interactions with our website

• Your opinions and preferences regarding our services

• Other information you voluntarily provide to us

Whenever it is reasonable and practicable to do so, we collect personal information directly from you.

In some circumstances, we may receive information from third parties, including property owners, developers, buyers, sellers, tenants, authorised representatives, professional advisers, publicly available sources and service providers.

Where permitted or required by law, we may collect information from third parties where this is reasonably necessary to provide our services or operate our business.

3. Identity Verification and Compliance

In some circumstances, we may be required to verify your identity or obtain additional information to comply with legal, regulatory or contractual obligations.

This may include requirements relating to:

• Anti-money laundering and counter-terrorism financing

• Real estate legislation

• Property transactions

• Identity verification

• Fraud prevention

• Regulatory compliance

We may use third-party service providers to assist with identity verification, compliance checks or fraud prevention.

Where identity verification is conducted through a third-party provider, that provider may collect and temporarily hold information derived from identification documents or other trusted data sources.

Where practicable, we will seek to minimise the personal information we retain ourselves and rely on verification outcomes where appropriate.
 

4. Use of Personal Information

We may use personal information for purposes including:

• Providing property sales and real estate services

• Providing property management services

• Responding to enquiries

• Providing information about properties and developments

• Arranging inspections and appointments

• Assisting buyers and sellers throughout property transactions

• Assessing prospective tenants where applicable

• Communicating with you

• Managing our relationship with you

• Providing property market information

• Providing information about properties or services that may be relevant to your interests

• Managing and improving our services

• Managing our website and digital platforms

• Conducting identity verification and compliance checks

• Preventing fraud

• Complying with legal and regulatory obligations

• Managing our business operations

• Processing payments

• Resolving complaints and disputes

• Recruiting employees and contractors

• Any other purpose notified to you at or before the time your information is collected

We will generally use your personal information only for the purposes for which it was collected, purposes you would reasonably expect, or where otherwise permitted or required by law.
 

5. Property Enquiries and Buyer Databases

When you enquire about a property, development or investment opportunity, we may retain information about your enquiry.

This may include:

• Your contact details

• Property preferences

• Preferred suburbs or locations

• Property type

• Budget range

• Whether you are buying as an owner-occupier or investor

• Relevant timing or purchasing requirements

• Other information you provide to us

We may use this information to respond to your enquiry and, where permitted, provide you with information about other properties or opportunities that may be relevant to your stated interests.

You may request that we update or correct your information at any time.
 

6. Use and Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, operate our business, comply with the law or where you have authorised us to do so.

Depending on the circumstances, we may disclose personal information to:

• Property owners

• Buyers and prospective buyers

• Sellers

• Developers

• Tenants and prospective tenants

• Property managers

• Body corporate representatives

• Conveyancers and solicitors

• Mortgage brokers and lenders

• Accountants and financial advisers

• Building managers

• Contractors and tradespeople

• Professional advisers

• Technology and software providers

• CRM and database providers

• Website hosting providers

• Identity verification providers

• Compliance and fraud prevention providers

• Marketing and email service providers

• Analytics and advertising providers

• Government agencies and regulatory authorities

• Other parties where you have requested or authorised us to disclose information

• Other parties where disclosure is required or permitted by law

When making disclosures, we take reasonable steps to ensure that recipients handle personal information appropriately and in accordance with applicable privacy laws.
 

7. Property Developers and Development Enquiries

Octave Realty may market properties on behalf of property developers and other property owners.

If you enquire about a property or development, the information you provide may need to be shared with the relevant developer, seller or project representative where reasonably necessary to respond to your enquiry or facilitate the transaction.

For example, if you register your interest in an off-the-plan development, we may provide your relevant contact and enquiry details to the developer or authorised project representative.

Where required, we will obtain appropriate consent before making such a disclosure.
 

8. Marketing Communications

Where permitted by law, we may send you information about:

• Properties for sale

• New developments

• Off-the-plan opportunities

• Investment opportunities

• Property market updates

• Property services

• Events

• News and updates from Octave Realty

Electronic marketing communications will be sent in accordance with applicable laws, including the Spam Act 2003 (Cth).

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from contacting you where communication is reasonably necessary in connection with an existing property transaction, service or other legitimate business purpose.
 

9. Website, Cookies and Analytics

When you visit the Octave Realty website, we may collect certain information automatically.

This may include:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

We may use cookies and similar technologies to help our website operate, improve your experience and understand how visitors use our website.

Cookies may be used for:

• Website functionality

• Analytics

• Website performance

• Marketing

• Advertising

• Understanding website traffic and visitor behaviour

We may use third-party services such as Google Analytics, Meta and other analytics, advertising or technology providers.

These third parties may collect information about your interaction with our website in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality
 

10. Overseas Disclosure and International Buyers

Octave Realty is based in Australia but may interact with buyers, sellers, investors, developers and other individuals located overseas.

Some of our technology, cloud storage, CRM, email, analytics or other service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy requirements.

If you are an overseas buyer or investor, additional information may be required to verify your identity, ownership structure or eligibility to purchase property.

This may include information required for compliance with applicable Australian foreign investment laws and regulations.
 

11. Security, Storage and Data Quality

We take reasonable steps to protect personal information we hold from:

• Unauthorised access

• Unauthorised modification

• Misuse

• Interference

• Loss

• Unauthorised disclosure

We may use a range of technical and organisational security measures, including access controls, passwords, secure systems and other appropriate safeguards.

Our personnel and service providers may be required to maintain the confidentiality of personal information.

While we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

We also take reasonable steps to ensure personal information is accurate, complete and up to date.
 

12. Retention of Personal Information

We generally retain personal information only for as long as reasonably necessary to:

• Provide our services

• Maintain our business records

• Comply with legal and regulatory obligations

• Resolve disputes

• Protect our legitimate business interests

When personal information is no longer required and we are legally permitted to do so, we will take reasonable steps to securely destroy, delete or de-identify it.

Certain real estate, financial and business records may be required to be retained for specific periods under applicable legislation.
 

13. Data Breaches

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

If we become aware of a data breach involving personal information, we will take reasonable steps to contain, assess and investigate the incident.

Where required under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
 

14. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

In some circumstances, applicable law may allow us to refuse access or correction.

If we refuse a request, we will provide an explanation where required.

We generally do not charge a fee for an access request. However, in limited circumstances permitted by law, we may charge a reasonable fee for providing access.
 

15. Privacy Complaints

If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact us.

We take privacy complaints seriously and will aim to investigate and respond to complaints within a reasonable timeframe.

Please provide:

• Your name

• Contact details

• Details of your complaint

• Relevant dates or communications

• Supporting information where available

We will work with you to resolve the matter.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au

Telephone: 1300 363 992
 

16. Third-Party Websites

Our website may contain links to third-party websites, including:

• Property portals

• Developer websites

• Government websites

• Social media platforms

• Finance providers

• Other property-related services

Octave Realty is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.
 

17. International Privacy Laws

If you are located outside Australia, privacy laws in your jurisdiction may also apply to your personal information.

Where applicable, we will take reasonable steps to comply with relevant privacy requirements.

If you are located overseas and have questions about how your personal information is handled, please contact us using the details below.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business

• Our services

• Our technology

• Our information-handling practices

• Applicable laws and regulations

The most current version will be published on our website and will include the date it was last updated.

We encourage you to review this Privacy Policy periodically.
 

19. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us.

Octave Realty Group Pty Ltd

Website: https://octaverealty.com.au

Email: info@octaverealty.com.au

Phone:(07) 3184 7993

Address: 148 Brunswick St, Fortitude Valley QLD 4006
 

Important Information

This Privacy Policy explains how Octave Realty Group Pty Ltd generally handles personal information.

Specific services or transactions may involve additional privacy notices, consents, agreements or information-handling requirements.

This Privacy Policy should be read together with any applicable terms and conditions, collection notices and other documentation provided to you.

Octave Realty Group Pty Ltd will review this Privacy Policy periodically and may amend it where appropriate.